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FAQs

Frequently Asked Questions

Find answers to common questions about ordering, delivery, payments, returns and our range of commercial cleaning and hygiene supplies.

Ordering

How do I place an order with Splitboxes?

You can order online through the Splitboxes website. Browse our range of commercial cleaning supplies, washroom products, hygiene products and workplace consumables, add your products to the cart, and complete checkout securely.

Do I need an account to order?

No. You can check out as a guest. Creating a Splitboxes account makes it easier to manage your orders, view order history and access invoices.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change your order. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

Can I cancel my order?

Contact us as soon as possible if you need to cancel an order. Cancellation may be possible before dispatch. Once an order has been dispatched, our Returns Policy and Terms & Conditions will apply.

Will I receive an order confirmation?

Yes. An order confirmation is sent to your email address after your order has been successfully placed.

Can I reorder products?

Yes. Customers with a Splitboxes account can view their previous orders and reorder products where they are currently available.

What if I cannot find the product I need?

If you are looking for a particular commercial cleaning product, hygiene supply, washroom consumable or workplace product that is not listed on our website, contact our team. We may be able to assist depending on availability.

Delivery & Shipping

Does Splitboxes deliver Australia-wide?

Yes. Splitboxes provides Australia-wide delivery through Australia Post/eParcel. International shipping is not currently available.

How much does shipping cost?

Shipping costs depend on factors such as the products ordered, parcel size and weight, and delivery location. The applicable shipping cost is calculated during checkout.

Do you offer free shipping?

Free shipping is not currently offered as a standard service. Applicable shipping charges are shown during checkout.

Does Splitboxes offer same-day dispatch?

Eligible stocked orders may be dispatched on the same business day when placed within the applicable processing timeframe.

Please note that same-day dispatch does not mean same-day delivery. Delivery time depends on the destination and carrier.

How long does delivery take?

Delivery times vary depending on your location and the carrier. An estimated delivery timeframe may be provided during checkout.

Delivery timeframes are estimates and may be affected by carrier delays, public holidays or other circumstances outside Splitboxes' control.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be provided so you can follow the progress of your delivery.

Can I deliver to a PO Box or Parcel Locker?

Australia Post deliveries may be sent to eligible PO Boxes and Parcel Lockers. Delivery options can depend on the size and type of order.

Can I send one order to multiple addresses?

No. Each order can be delivered to one address. If you require deliveries to multiple locations, separate orders are required.

Can I change my delivery address after placing an order?

Contact us immediately if you have entered an incorrect delivery address. We will advise whether the address can still be changed.

Once an order has been dispatched, Splitboxes may not be able to change the delivery address.

What happens if I miss my delivery?

If you are unavailable when Australia Post attempts delivery, the parcel may be taken to an appropriate collection location or handled according to Australia Post's delivery procedures.

Returns & Refunds

What is Splitboxes' returns policy?

Returns are subject to the Splitboxes Returns Policy and Terms & Conditions. Return eligibility can depend on the product, its condition and the reason for the return.

Please review the applicable policy before returning an item.

How do I request a return?

Use the Return Request option on the Splitboxes website and follow the instructions provided.

Do I need approval before returning an item?

Yes. Please wait for confirmation from the Splitboxes team before sending an item back.

Can all products be returned?

Not necessarily. Some products may be excluded from return, particularly products that have been opened or used or products subject to hygiene, health or safety requirements.

Please refer to the Returns Policy and Terms & Conditions for the applicable conditions.

What should I do if my order arrives damaged?

Contact Splitboxes as soon as possible and provide photographs of the damaged product, packaging and shipping label. This will help our team assess the issue and determine the appropriate resolution.

What should I do if I receive the wrong product?

Contact us as soon as possible with your order number and details of the product received. Photographs may also be requested so we can investigate and resolve the issue.

How long do refunds take?

Approved refunds are processed after the relevant return or issue has been assessed. The time for funds to appear in your account depends on the payment method and financial institution.

Payments & Invoices

What payment methods does Splitboxes accept?

Available payment methods include:

  • Credit cards

  • Debit cards

  • PayPal

  • Bank deposit

  • Approved 14-Day Credit Accounts

Payment options available for your order are displayed during checkout.

Are Splitboxes payments secure?

Yes. Splitboxes uses secure payment processing and SSL encryption to help protect customer and payment information.

Do Splitboxes prices include GST?

Yes. Prices displayed on the website include GST unless otherwise stated.

Can I get a tax invoice?

Yes. You can access and print your tax invoice through your Splitboxes account.

Go to My Account → Orders, select the relevant order and choose Print Invoice.

You can also contact our team if you require assistance obtaining an invoice.

Does Splitboxes offer business credit accounts?

Yes. Splitboxes offers a 14-Day Credit Account for eligible Melbourne-based business customers who purchase regularly.

Credit accounts are subject to approval and credit assessment. Approved customers are required to pay invoices within the applicable 14-day terms.

How do I apply for a 14-Day Credit Account?

Melbourne-based businesses can request a Credit Application Form by contacting Splitboxes at sales@splitboxes.com.au.

Applications are subject to approval and the applicable credit account terms.

Commercial Cleaning & Hygiene Products

What products does Splitboxes sell?

Splitboxes supplies a broad range of commercial cleaning, hygiene, washroom, healthcare and workplace consumables.

Our range includes:

  • Toilet paper and bathroom tissue

  • Paper hand towels

  • Facial tissues

  • Hand soap and hand sanitiser

  • Body care products

  • Cleaning chemicals

  • Bin liners and waste management products

  • Air fresheners

  • Industrial and cleaning wipers

  • Gloves and protective clothing

  • Medical and healthcare consumables

  • Sanitary bins

  • Wipes and cleaning cloths

  • Dispensers and holders

  • Janitorial supplies

  • Disposable cups and tableware

  • Tork products

  • Kimberly-Clark Professional products

  • Other commercial hygiene and cleaning supplies

Product availability and range may change, so please refer to the website for current products.

Are Splitboxes products suitable for businesses?

Yes. Splitboxes specialises in commercial cleaning supplies, hygiene products, washroom supplies and workplace consumables for businesses and professional environments.

Products are suitable for a range of industries and facilities, including offices, healthcare, hospitality, retail, education, industrial workplaces and facility management.

Can I buy commercial cleaning products in bulk?

Yes. Many Splitboxes products are supplied in cartons, cases, boxes or other bulk quantities, making them suitable for businesses with regular or high-volume requirements.

Always check the individual product listing for pack size and quantity.

How do I choose the right cleaning or hygiene product?

Check the individual product page for specifications, pack size, intended use and other available product information.

If you are unsure which product is suitable for your business, contact our team with details about your application, usage requirements and any existing dispensers or equipment.

Does Splitboxes sell eco-friendly products?

Splitboxes offers selected products with environmental or sustainability features. Where applicable, relevant information is provided on the individual product listing.

Accounts

How do I create a Splitboxes account?

You can register through the account section of the Splitboxes website or create an account during checkout.

What are the benefits of having an account?

A Splitboxes account makes it easier to manage your orders, view order history, access invoices and reorder products.

How do I reset my password?

Select Forgot Password on the login page and follow the instructions to reset your password.

Customer Support

How can I contact Splitboxes?

You can contact the Splitboxes team by email or through online/live chat support.

For general enquiries, please contact sales@splitboxes.com.au.

Does Splitboxes offer phone support?

Splitboxes currently provides customer support through online channels rather than telephone support.

What information should I provide when contacting support?

For order-related enquiries, please include:

  • Your name

  • Order number

  • Product name or product code, if applicable

  • A description of your enquiry

  • Photos or other supporting information where relevant

Providing these details helps our team assist you more efficiently.

How quickly will Splitboxes respond?

Our team aims to respond to customer enquiries as quickly as possible. Online support is available 24/7, with enquiries handled by the Splitboxes team.

About Splitboxes

Who is Splitboxes?

Splitboxes is an Australian supplier specialising in commercial cleaning products, hygiene supplies, washroom consumables and workplace products.

We supply businesses and organisations across a range of industries throughout Australia.

Does Splitboxes supply businesses Australia-wide?

Yes. Splitboxes supplies commercial customers across Australia, with Australia-wide delivery available for eligible orders.

Where is Splitboxes based?

Splitboxes is based in Melbourne, Victoria, Australia.

Still Have Questions?

If you cannot find the information you are looking for, contact the Splitboxes team and we will be happy to assist with your enquiry.

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